Legal, Terms and Conditions, Policies

You can also read our Webshop FAQs for more information about web orders and track their ETA.

Webshop terms, delivery and returns

Who we are and what these terms cover
Albion Computers PLC (company number 02043116), 112 Strand, London WC2R 0AG, sells goods and paid mail-in assessment services through albion.co.uk. You can contact our webshop team at webshop@albion.co.uk.

These terms cover orders placed through our online shop. The consumer cancellation rights on this page apply to consumer purchases. This page also explains paid mail-in assessment bookings; our separate repair terms explain inspection and repair work. For an online mail-in assessment booking, the cancellation and assessment-fee refund terms on this page take priority if the repair terms say something different. Purchases business and education institutions purchases are subject to separate agreed terms. Nothing on this page removes your statutory rights.

Ordering and payment

Before you order
The product page and checkout show the goods, availability, price including VAT, any delivery charge, and the payment options before you place an order. Check your details carefully. If we cannot fulfil an order because stock is unavailable or there is an obvious pricing error, we will contact you and refund any payment we cannot apply to a fulfilled order.

Card and Klarna payments
We offer payment by debit or credit card. You can also choose Klarna at checkout if it is offered for your order. Read the terms shown by Klarna before placing the order and see our Klarna information at https://www.albion.co.uk/finance/. Contact Albion about goods, delivery or returns, and Klarna about your Klarna account. When we process a return paid through Klarna, we notify Klarna so it can adjust your payment plan. Your statutory rights against Albion are unchanged.

Changing a delivery address
We cannot change the delivery address on a Klarna financed order after it is placed. For other orders, contact webshop@albion.co.uk as soon as possible; we will tell you whether a change is still possible.

Shipping and Delivery Policy

Where we deliver
We deliver to mainland addresses in England, Scotland and Wales, including the mainland Scottish Highlands. We also deliver to the Isle of Wight and the Isle of Man. We do not deliver to Northern Ireland, the Channel Islands or other offshore islands. We cannot deliver to hotels, PO boxes, large business premises or 3rd party collection points. Enter an eligible delivery address at checkout.

Dispatch locations
We dispatch all our orders from multiple locations across England. Our head office address is Albion Computers Plc, 112 Strand, London, WC2R 0AG.

Delivery charges
For goods orders totalling more than £98 including VAT, standard delivery is free. 

At £98 or below, standard delivery costs £4.99.

Order processing
We normally process paid, in-stock orders placed before 3 pm on a working day that day. Orders placed after 3 pm, at weekends or on bank holidays are normally processed the next working day. Our working days are Monday to Friday, excluding bank holidays. Processing may take longer during major launches or busy periods. Stock status and an estimated dispatch date appear on the product page or at checkout.

Delivery estimates and tracking
When an item is ready, we send it by tracked courier, on a next working day service. For in-stock goods, our product pages show an estimate of when you can expect your order to ship, subject to the processing times above. These are estimates, not guaranteed dates. Items in one order may be sent in separate parcels as stock becomes available. We email dispatch and tracking details for each parcel. Courier deliveries require a signature.

Signature required
When your order is delivered, you will be required to sign for your order to confirm it was delivered and received correctly.

Click and collect
If you choose a store collection at checkout, we send your order to the selected store and the store contacts you when it is ready. For an in-stock order, collection is normally estimated within two working days; an out-of-stock order may take longer. Wait for the ready-to-collect notice before travelling to the store.

Delivery problems
If a parcel is late, missing, damaged or incomplete, you must email webshop@albion.co.uk immediately with your order number and photographs where useful.

Reporting damage or a missing item ASAP helps us investigate with the courier. If a parcel appears damaged on arrival, you may refuse it; if you accept it, tell us what has happened.

If a missed delivery is returned to us by the courier, we will notify you when we receive it and issue a refund.

Cancellation Policy

When you can cancel
Before an order has shipped you are able to cancel your order for a full refund, by emailing webshop@albion.co.uk, unless it is a CTO “Custom To Order / Custom Build” model. 

Once an order has shipped you may still be able to return the item to us, see return section below.

CTO / Custom Build
These orders once placed are not cancellable as they are being custom built especially for you.

Returns Policy

If you’d like to return an item please first contact us at webshop@albion.co.uk to let us know. We will then advise you of our return instructions that may be specific to your order.

You must let us know within 14 days of receiving the goods that you would like to return them. You must then return them within a further 14 days. You will need to pay the direct cost of returning goods because you have changed your mind, unless we have agreed to pay or collect.

Handling and deductions
You may inspect your order as you would in a shop. If you handle them beyond what is necessary to establish their nature, characteristics and functioning, we may deduct a fair value from your refund. Keeping original packaging helps protect the item. We do not impose a general restocking fee on statutory cancellations.

Exceptions to the change-of-mind right
The statutory change-of-mind right does not apply to goods genuinely made to your specifications or clearly personalised or for hygiene reasons if you unseal them after delivery, such as AirPods.

Packaging and identification
Package the goods securely in a suitable protective outer box. Use the original product packaging where available. Mark the order number on the outer shipping packaging and put your order number and contact details inside. Do not write on the product or its retail packaging.

Remove the activation lock and Apple’s Find My service before returning.
If you have set up or used a device, back up information you wish to keep, sign out of your Apple Account, turn off Find My and Activation Lock, and erase your personal information by restoring factory settings before sending it. You can manage Find My at https://www.icloud.com/find/. Apple’s preparation guidance is at https://support.apple.com/en-gb/108931 for iPhone and iPad and https://support.apple.com/en-gb/102773 for Mac. Do not open or set up an unopened device to do this. If a fault prevents these steps, email webshop@albion.co.uk for help. 

Devices that are still enrolled in Find My, corporate MDM or Apple Business / Apple Education Account will not be eligible for refund. 

Sending your parcel
We very strongly advise using a tracked service with insurance coverage suitable for the item’s value, and keep your proof of posting and tracking reference. Check the courier’s cover before sending. We are not liable for items lost or damaged when being returned to us.

You must also complete the Return Tracking form here so we know to expect your parcel: https://www.albion.co.uk/return-tracking/

Return address
Post webshop returns to:

Webshop Returns
Albion Computers
112 Strand
London
WC2R 0AG

If we arrange a collection, follow the collection instructions we give you.

Refunds

A refund will only be issued if the goods have not shipped or we have received the goods back and they have been inspected and are in suitable condition. We will issue a refund no later than 14 days after receiving and inspecting the returned goods. We will refund using the original payment method.

Business and education orders
Consumer cancellation rules described above apply to consumers, not to purchases made wholly or mainly for a trade, business or profession. For a business or education return, contact webshop@albion.co.uk; the agreed contract terms and applicable law determine the options. We will confirm any discretionary return conditions before you send goods back.

Questions and complaints
Email webshop@albion.co.uk or write to The Directors, Albion Computers PLC, 112 Strand, London, WC2R 0AG. Give your order or service reference and a short description of the issue. We will investigate and respond. These terms are governed by the law of England and Wales.

This privacy notice applies to all information collected through our Services (which, as described above, includes our Website), as well as any related services, sales, marketing or events.

Please read this privacy notice carefully as it will help you understand what we do with the information that we collect.

1. WHAT INFORMATION DO WE COLLECT?

Information automatically collected

In Short:  Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Website.

If you are purchasing goods or services online from us then we collection additional information, such as but not limited to, 

Name, Address, Email Address, Phone Number, some basic financial information such as authorisation number or finance reference number.

We automatically collect certain information when you visit, use or navigate the Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about who and when you use our Website and other technical information. This information is primarily needed to maintain the security and operation of our Website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.  

The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic usage and performance information our servers automatically collect when you access or use our Website and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’) and hardware settings).

Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the Website. Depending on the device used, this device data may include information such as your IP address (or proxy server), device application identification numbers, location, browser type, hardware model Internet service provider and/or mobile carrier, operating system configuration information.

2. HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To send administrative information to you. We may use your personal information to send you a product, service and new feature information and/or information about changes to our terms, conditions, and policies. 
To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention). 
To enforce our terms, conditions and policies for business purposes, to comply with legal and regulatory requirements or in connection with our contract. 
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share your data that we hold based on the following legal basis:
Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose. 
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests. 
Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfil the terms of our contract. 
Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements). 
Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
More specifically, we may need to process your data or share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. DO WE USE GOOGLE MAPS?

In Short:  Yes, we use Google Maps for the purpose of providing better service.

This Website uses Google Maps APIs which is subject to Google’s Terms of Service. You may find the Google Maps APIs Terms of Service here. To find out more about Google’s Privacy Policy, please refer to this link.

6. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short:  We may transfer, store, and process your information in countries other than your own.

Our servers are located in. If you are accessing our Website from outside, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above), in and other countries.

If you are a resident in the European Economic Area, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will however take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at dataprotection@albion.co.uk.

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  You may review, change, or terminate your account at any time.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. 

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

13. DO WE MAKE UPDATES TO THIS NOTICE?

In Short:  Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at dataprotection@albion.co.uk or by post to:

Albion Computers PLC

112 Strand, London, WC2R 0AG

Read our Cookie Policy Statement here

Albion Repair Terms & Conditions

These terms apply to all repairs and services carried out by Albion. By leaving your device with us for inspection, diagnostics, or repair, you agree to these terms.

Third-Party / Unauthorised Parts

If your device contains third-party or unauthorised parts, Apple’s warranty or service coverage may be affected and certain repairs may not be possible.

Third-party parts may be of different quality or specification and could fail or be damaged during diagnostics or repair. If we believe a third-party part has been affected, we will explain why and provide a quotation to replace it with a genuine Apple part before continuing.

Where a repair cannot be completed safely or in accordance with Apple requirements, we may decline service.

Backup & Data

Repairs or diagnostics may require your device to be erased, updated, restored, or replaced.

You are responsible for ensuring you have a current, working backup before you leave your device with us. If you do not have a verified backup, you may permanently lose data.

We cannot guarantee data preservation and are not liable for data loss arising from the repair process, except where required by law or where caused by our failure to use reasonable care and skill.

Customer-Supplied Accessories / Items Left with Device

Please remove any cases, screen protectors, SIM cards, memory cards, adaptors, or other accessories before booking in your device, unless they are required to replicate the fault.

We are not responsible for any items left with the device unless they are specifically listed and acknowledged on your Service Order at check-in.

eSIMs and Whole Unit Replacements

If your device uses an eSIM, please note that an eSIM profile may be removed during diagnostics, repair, or software restore.

Where a whole unit replacement is provided, your original eSIM will not transfer to the replacement device. You will need to contact your mobile network provider to issue and activate a new eSIM.

We are not responsible for any carrier charges, delays, or loss of service relating to eSIM re-provisioning.

Passcodes / Passwords

To troubleshoot effectively, we may need access to your device.

iPhone / iPad (iOS/iPadOS):

If you do not wish to share your passcode, please ensure you have a valid backup and either:

• erase the device before check-in, or
• change to a temporary passcode you can provide.

Mac:

If the issue is not clearly software/user-related, please create a temporary administrator account and provide its password. Use a new password you have not used before and change it once your Mac is returned.

Important: We will never ask for your Apple Account (Apple ID) password. Please do not provide it.

Find My / Activation Lock

Before we can proceed with any repair, diagnostics, or service on your device, Apple’s Find My service (including Activation Lock) must be disabled. This is a mandatory requirement for all repairs.

Why Find My must be disabled:

• Apple requires Find My to be turned off before any hardware repair or device replacement can be performed
• Disabling Find My confirms you are the rightful owner of the device and have authority to authorise repairs

Your responsibility – You must disable Find My:

Before check-in: Ideally, disable Find My on your device before bringing it to us (Settings > [Your Name] > Find My > Find My iPhone/iPad > toggle off).

At check-in: If Find My is still enabled at check-in, you must disable it in our presence using your Apple Account (Apple ID) and password.

Remotely: If you have device that can’t be used to switch off Find My on the device itself you can disable it remotely via iCloud.com, but you must do so before we can begin any work.

We cannot disable Find My for you: Only the owner of the Apple Account (Apple ID) linked to the device can disable Find My and Activation Lock. We do not have the ability to disable this feature, and we will not accept devices where the owner cannot or will not disable it.

Apple ID and password required: You must know your Apple Account email address and password to disable Find My. If you have forgotten your Apple ID or password:

• You must recover your Apple Account credentials through Apple’s account recovery process before we can accept your device for service
• We cannot assist with Apple Account password recovery – this must be done directly with Apple
• Two-factor authentication codes may be required – ensure you have access to your trusted devices or phone number

Proof of ownership: Being able to disable Find My by signing in with the correct Apple Account credentials serves as verification that you are the legitimate owner of the device. If you cannot disable Find My:

• We may require additional proof of ownership (such as original purchase receipt showing the serial number)
• We reserve the right to refuse service if we cannot verify ownership
• We may report potentially stolen devices to the appropriate authorities

If Find My is not disabled: If Find My / Activation Lock remains enabled and you cannot or will not disable it:

• We cannot proceed with any diagnostics, repairs, or service
• Your device will be held pending your action to disable Find My
• Any diagnostic fees paid are non-refundable
• Standard storage fees will apply if the device is not collected within the specified timeframe
• We may return the device to you unrepaired

Re-enabling Find My after repair: After your device is repaired and returned to you, we strongly recommend you re-enable Find My for security and theft protection.

IMPORTANT: Never provide your Apple ID password to us or any repair service. We only need you to disable Find My yourself – we will never ask for your password.

Scope of Repair / Fault Replication

We will diagnose and repair the fault(s) described at check-in and recorded on the Service Order.

If the reported issue cannot be replicated, or if additional faults are identified during diagnostics, we will inform you before proceeding. Additional work may require a revised quotation and your approval.

Unforeseen / Hidden Damage

Some issues (including liquid damage, corrosion, impact damage, battery swelling, or previous repair attempts) may not be visible until the device is opened or tested.

If we discover additional damage that affects the repair, we will pause work and contact you with options and any revised costs before continuing.

Repair Process & Timing

We will provide an estimated repair time at check-in. This is an estimate only and not a guarantee.

In some circumstances repairs may take longer than estimated, including (but not limited to):

Parts availability: required parts are not immediately available from Apple or are on back-order.

Faulty/replacement parts: Apple supplies a part that is defective or not suitable and needs to be reordered.

Apple screening requirements: Apple requires the device to be sent to an Apple repair centre or screening facility for further assessment before the repair can continue.

Apple system issues: an Apple system outage or processing issue prevents us from completing the repair, ordering parts, or finalising Apple authorisation.

If any of the above situations occur, we will contact you as soon as possible with an updated timeline and, where relevant, options for proceeding.

All devices undergo a warranty and condition check at check-in. If our check shows the device is out of warranty, the repair will be chargeable unless you provide proof of purchase showing otherwise.

Service Fees

Service fee covers inspection and testing time, diagnostic report and all technicians labour and are payable even if you choose not to proceed with repair, unless the device is covered by Apple warranty or a Repair Extension Program.

Mac out-of-warranty service fee: (see Mac-Specific Terms below). Additional part fitting labour fee maybe applicable depending on the repair. Any charges will be clearly outlined in the repair estimate provided.

Insurance Reports & Quotations

If you require a written report, assessment, or quotation for insurance purposes, the following terms apply:

Insurance report fee: A fee will be charged for preparing insurance reports, assessments, or detailed quotations. This fee covers the time required to inspect the device, document the damage, research repair costs, and prepare a formal written report suitable for insurance claims.

Fee is payable in advance: The insurance report fee must be paid before the report is prepared and is non-refundable, regardless of whether you proceed with the repair or whether your insurance claim is successful.

What the report includes: Our insurance report typically includes:

• Device identification (model, serial number, specifications)
• Description of damage or faults identified
• Assessment of whether damage is repairable
• Estimated repair costs (parts and labour)
• Replacement value if device is beyond economical repair
• Our professional opinion on the cause and extent of damage

Report validity: Insurance quotations and cost estimates provided in reports are valid for 30 days from the date of the report. Repair costs may change after this period due to parts availability, pricing changes, or discovery of additional damage during repair.

No guarantee of insurance acceptance: We provide reports to assist with your insurance claim, but we cannot guarantee your insurance company will accept the report, approve the claim, or agree with our assessment or costs. The final decision rests with your insurance provider.

Separate from repair: The insurance report fee is separate from and additional to any service fees or repair costs. If you subsequently authorise repair with us, the insurance report fee is not deducted from the repair cost.

Device collection after report: If you only require an insurance report and do not proceed with repair, you must collect your device within 30 days of the report being provided. After this, standard storage fees of £5 per day will apply.

Report ownership and use: The insurance report is prepared for your personal use in connection with your insurance claim only. You may provide the report to your insurance company, but it may not be used for any other purpose or provided to third parties without our written consent.

Limitations: Our reports are based on visual inspection and diagnostic testing at the time of assessment. Hidden damage, intermittent faults, or issues that only become apparent during repair may not be identified in the initial report. We are not liable for any additional costs discovered during repair that were not identified in the insurance report.

Parts Warranty

All repaired or replaced parts are covered by a 90-day warranty from the date of repair completion, or the remainder of your existing Apple warranty/service coverage, whichever is longer.

Collection, Storage & Uncollected Devices

Please collect your device within 30 days of repair completion.

After 30 days, a storage fee of £5 per day will apply.

If a device remains uncollected after 60 days, we will make reasonable attempts to contact you (e.g., phone/SMS/email).

If we do not hear from you within 14 days of our final notice, we may dispose of or recycle the device. Any storage fees accrued remain payable.

We act as an involuntary bailee for uncollected devices ((meaning we hold them on your behalf) and will follow statutory notice procedures before disposal or sale.

Quotations, Approvals & Cancellations

Written quotations are valid for 14 days unless stated otherwise.

We will not proceed with chargeable repairs or additional parts without your approval.

Once you approve a quotation and we have ordered parts or begun work, you may not be able to cancel without incurring costs already incurred. This does not affect your rights if parts or services are faulty.

Unless stated otherwise, quotations are for Apple exchange pricing, and any faulty parts are returned to Apple as part of the repair process.

Unresponsive Customer / Repair Pause

If we contact you to approve a quote, request further information, or advise of a change to the repair cost or scope and you do not respond within 7 days, we will pause the repair.

If we still do not receive a response within 14 days of our first contact, we may close the service order and require you to collect the device unrepaired. Any service fees or part costs already incurred will remain payable.

Storage and uncollected-device terms set out in the “Uncollected Devices” section will apply from the date the service order is made ready for pickup.

Authorisation

By signing the Service Order, you authorise us to perform diagnostics and the agreed repair.

If we contact you for approval of additional work, your approval by signature, email, SMS, or recorded call is valid authorisation to proceed.

Payment

Payment for authorised repairs and parts is due in full on collection of your device, unless otherwise agreed in writing.

If a credit account has been opened with a company, payment is due within 30 days of invoice date.

Right to Refuse Service

We reserve the right to refuse service in the following circumstances:

• The device appears to have been reported stolen or is subject to a legal dispute.
• The device poses a safety risk (including but not limited to battery swelling, severe liquid damage, or exposure to hazardous materials).
• The repair cannot be safely completed or would violate Apple’s service requirements.
• We have reason to believe the service request is fraudulent or made in bad faith.
• The customer has previously failed to collect devices or pay for services rendered.
• The working relationship has broken down irretrievably, including where there is a pattern of unreasonable complaints, abusive behaviour, or where continuing the relationship would be unreasonable or impractical.
• We are unable to meet the customer’s service expectations despite reasonable efforts to do so.

Where we decline to provide further services on these grounds, we will complete any work already in progress (subject to payment) and return your device. We may require immediate payment and collection in such circumstances.

Apple Service Replacement Devices

If the repair strategy requires device replacement, you will receive an Apple Service Replacement device supplied directly by Apple.

Service Replacement devices may contain new or refurbished genuine Apple parts that meet Apple functional standards. They have the same functionality, appearance, and finish as a new device, but are priced lower than a new retail unit because your old device is exchanged and returned to Apple.

Service Replacements include only the Apple device — no accessories or retail packaging. The replaced device becomes Apple’s property.

Apple Diagnostics & Data Shared with Apple

Apple Service Toolkit may be run on your device. This sends Apple diagnostic results, hardware configuration details, and certain software information (such as operating system and installed Apple applications on detected storage).

Logs are stored locally for a limited time only. This information is not shared with third-party companies. By agreeing to these terms, you consent to this data being shared with Apple for diagnostic purposes.

Software, Beta OS & Updates

Repairs may require operating system updates, reinstalls, or firmware restores to complete diagnostics or return the device to working order.

If your device is running beta software (including iOS/iPadOS/macOS developer or public betas), this must be removed and the latest public release of the operating system installed to ensure compatibility with Apple diagnostics and repair tools. This may require erasing your device. We will notify you before removing beta software.

We are not responsible for changes to settings, app compatibility, or third-party software following required updates or reinstalls, unless caused by our failure to use reasonable care and skill.

iOS/iPadOS Device Restore

As part of the diagnostic or repair process for iPhone and iPad devices, we may need to perform a device restore. A restore returns the device to factory settings and erases all content and settings. The following applies:

When a restore may be required:

• To diagnose software-related issues or rule out software as the cause of a fault
• To resolve software corruption, crashes, or performance issues
• To update or downgrade iOS/iPadOS to a compatible version for repair
• To prepare a device for hardware repair or replacement
• As required by Apple’s diagnostic procedures or repair protocols
• To remove activation locks, passcodes, or restrictions (with your authorisation)

What a restore does:

• Erases all data, photos, videos, messages, contacts, and apps from the device
• Removes all settings, accounts, and personalisation
• Installs the latest compatible version of iOS/iPadOS
• Returns the device to factory condition (as if brand new)

CRITICAL – Data will be permanently lost: A restore will permanently delete all data on your device. This data cannot be recovered unless you have a backup. You must ensure you have a current, verified backup before authorising any work that may require a restore.

Your authorisation: By signing the Service Order and leaving your device with us, you authorise us to perform a device restore if we determine it is necessary for diagnosis or repair. If the issue reported at check-in is likely to require a restore, we will inform you at that time.

Backup verification: We strongly recommend you verify your backup is complete and can be successfully restored before leaving your device for service. We cannot verify your backup for you.

After the restore: Your device will be returned in factory condition. You will need to:

• Restore from your backup (iCloud or computer backup)
• Sign in with your Apple Account
• Reconfigure settings and preferences
• Re-download apps (if not restoring from backup)

No liability for data loss: We are not liable for any data loss resulting from a device restore, including where:

• You did not have a backup, or your backup was incomplete, corrupted, or outdated
• You cannot restore from your backup due to Apple Account issues, password problems, or technical limitations
• A restore was necessary to complete diagnostics or repair
• You were informed that a restore may be required and chose to proceed

If you do not have a backup or do not wish to authorise a restore, we may be unable to complete diagnostics or repair your device.

Device Configuration & Additional Components

Unless recorded on the Service Order at check-in, we assume the device is in its standard Apple configuration.

We are not responsible for third-party or additional components not documented at check-in (such as RAM, expansion cards, or storage upgrades). Please tell us about any modifications so they can be documented.

Proof of Purchase Requirements

To validate warranty coverage and establish ownership, proof of purchase may be required for:

The device itself (to confirm warranty status and purchase date)

Additional components or upgrades not part of the original Apple configuration (such as RAM, expansion cards, or storage upgrades)

• High-value accessories recorded on the Service Order

Acceptable proof of purchase includes: original receipt, invoice, or order confirmation showing the purchase date, retailer, and device serial number or description.

If proof of purchase cannot be provided and our systems show the device as out of warranty, the repair will be charged at out-of-warranty rates. We are not responsible for additional components or accessories not documented at check-in if proof of purchase is not provided.

Pre-existing / Age-Related Issues

Devices may fail due to age, wear, or unrelated pre-existing faults. We are not liable for failures unrelated to the repair carried out, unless caused by our lack of reasonable care and skill.

Loan / Replacement Devices

Loan devices are not guaranteed and are subject to availability. We do not provide temporary data transfer or setup unless agreed in advance and may charge for these services.

Data Transfer Services

If you request data transfer services (for example, transferring data from an old device to a repaired or replacement device), the following terms apply:

Migration Assistant: We may use Apple’s Migration Assistant or similar authorised tools to facilitate the transfer. This tool connects your devices and copies data including user accounts, applications, documents, settings, and preferences.

Manual transfer: If Migration Assistant fails or is not suitable, we may perform a manual transfer of your data. Manual transfers typically include documents, photos, music, and other user files, but may not include all applications, settings, or system configurations.

Data transfer limitations: 

• Not all data may be transferable due to compatibility issues, software licensing restrictions, or corruption.
• Some applications may require re-installation or re-licensing on the new device.
• Third-party software settings and preferences may not transfer.
• Email accounts may need to be reconfigured manually.
• We cannot transfer copy-protected content or content that violates licensing agreements.
• Data transfers may take several hours depending on the amount of data.

Your responsibility: You must ensure you have a valid backup before any data transfer begins. We strongly recommend verifying the transferred data is complete and correct before the source device is erased or returned.

Data transfer charges: Data transfer services may be charged separately and are not included in standard repair costs unless explicitly stated. Time-based charges may apply for manual transfers.

No guarantee of completeness: While we will make reasonable efforts to transfer your data completely and accurately, we cannot guarantee that all data, applications, settings, or configurations will transfer successfully. We are not liable for:

• Data that cannot be transferred due to technical limitations or incompatibility
• Applications or settings that do not transfer or require reconfiguration
• Corrupted or damaged data on the source device
• Loss of data on the source device after transfer (you should retain the source device until transfer is verified)
• Time required to complete the transfer

By requesting data transfer services, you acknowledge these limitations and agree that the transfer is performed on a reasonable-efforts basis.

Customer Contact Details & Obligations

You are responsible for providing accurate contact details (phone, email, and postal address). If we cannot reach you after reasonable attempts, repairs may be delayed or paused, and storage fees may apply after completion.

When collecting your device: You must provide valid photographic identification (such as a driving licence or passport) to verify your identity. This is required for security purposes and to prevent unauthorised collection of devices.

Cosmetic Condition

We take reasonable care when handling devices. We are not responsible for pre-existing cosmetic damage (e.g., scratches, dents, wear).

If new cosmetic damage occurs due to our failure to use reasonable care and skill, we will address it.

Mac-Specific Terms

If your Mac is out of warranty, an initial service fee will be taken at check-in. After diagnostics, any additional parts or repairs will be quoted and require your approval.

Payment for parts/repairs is due in full upon collection. The initial service fee is non-refundable unless Apple later covers the device under a Repair Extension Program (REP).

iPhone / iPad (iOS/iPadOS)-Specific Terms

All iOS devices undergo an inspection at check-in and again before repair. If the device fails Apple warranty inspection criteria, warranty coverage may be declined. If this occurs, we will explain the reason and provide an out-of-warranty quotation for approval before proceeding.

In some cases, we may need to re-quote after inspection or diagnostics; we will always seek your approval before continuing.

Payment for any authorised repair is due in full on collection.

Liability

We are responsible for providing services with reasonable care and skill.

We are not liable for indirect or consequential losses, or for loss or damage that was not reasonably foreseeable.

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence,
• fraud or fraudulent misrepresentation, or
• any liability that cannot be excluded by law.

Force Majeure

We are not liable for delays or failures in providing services caused by events beyond our reasonable control, including but not limited to:

• Acts of God (natural disasters, severe weather, floods, earthquakes, etc.)
• War, terrorism, civil unrest, or government action
• Global or regional supply chain disruptions
• Pandemics, epidemics, or public health emergencies
• Strikes, labour disputes, or industrial action (by us or third parties)
• Failure of utilities, telecommunications, or internet services
• Apple system outages, manufacturing delays, or parts shortages
• Customs delays or shipping disruptions

In such circumstances, we will inform you as soon as reasonably possible and make reasonable efforts to minimise the impact on your repair. If the delay extends beyond 90 days, you may have the right to cancel the repair and receive a refund of any payments made, less any costs already incurred.

Environmental Disposal

Any devices that are disposed of or cannot be repaired will be recycled in accordance with Waste Electrical and Electronic Equipment (WEEE) regulations and relevant environmental legislation.

Nothing in these terms affects your statutory rights.

• Trade In – Terms & Conditions

  TRADE IN

  This Programme is offered by Albion Computers PLC, registered address is Albion Computers PLC, 112 Strand, London, WC2R 0AG (“Albion”), in conjunction with Tech Data Ltd. with the company number 01691472, and the registered address of Redwood 2 Crockford Lane, Chineham Business Park Chineham, Basingstoke, Hampshire, RG24 8WQ (“Trade-in Partner”).

  The Trade In Programme is available on eligible Apple products (the “Product”) which includes:

  • iPhone;
  • iPad; and
  • Mac.

  In order to get the full balance quoted, your device condition must meet the following criteria: 

  • the desktop, setup display or Disk Utility display must be inspected by an individual appointed by Albion;
  • no distortions or discolouration of the display or screen glass;
  • have no severe scratches on top or bottom enclosure deeper than 3mm;
  • have no dents larger than 13mm in length and larger than 6mm deep (3mm deep in corners); and
  • provide the original charger, power cable, keyboard, mouse and any other peripherals provided with the Product when it was purchased in working condition.
  • If, in either Albion’s or the Trade-in Partner’s opinion, the Product does not meet the criteria as set out above then Albion may offer a cost for repair of the Product to meet the criteria or you may accept a reduced value for the Product when exercising the Upgrade Option. Please note that this means the Product value may not remain as quoted.

  DATA ON THE PRODUCT

  You are solely responsible for removing all data, including confidential and personal data, from the Product prior to the trade-in. It is your sole responsibility to back-up any files or data from your Product that you wish to retain prior to trading-in your Product. Data back-up or recovery is not a part of the Easy Upgrade Programme and Albion does not accept any responsibility or liability for any lost files or data.

  ONLINE VALUATION

  Our online valuation calculator gives an estimated trade in value based on the description/ condition of your device, if this description does not match the condition of the device when received, Albion reserves the right to adjust the quote price or decline the trade in upon device inspection.

  What can I trade in? 

  Any Mac, iPad or iPhone can qualify for trade-in, it just has to meet the qualifying criteria outlined above. Unfortunately, we are unable to accept any device that has been engraved/personalised for trade-in.

  Is it ok if my device is engraved?

  Yes. You will be required to agree to the terms and conditions when completing your trade-in at your local Albion. 

  Will I be required to agree to anything?

  Yes. You will be required to agree to the terms and conditions when completing your trade-in at your local Albion.

  Will my online valuation be the same when I visit my local Albion?

  Your online and in-store valuations may vary.

  Albion reserves the right to refuse to trade in any Product at their sole discretion. Once you trade in your Products to Albion, the ownership will be transferred to Albion. You also warrant that you are the rightful and legitimate owner of the product or have been authorised to trade in the product and that the product is free from any encumbrances or third party claims. In case the Products are later found out to be stolen, or counterfeit, we reserve the right to pursue legal remedy and/or cancel the trade in. Please note stolen or counterfeit devices will not be destroyed and therefore not returned to the seller.

  Please note that prices quoted on our website are subject to change based on device condition. It is the sole responsibility of the Customer to ensure that any device traded in is clear of any personal information. The Customer will use all reasonable measures to wipe/erase the data on the device or any additional storage device included in that device. 

  If a purchase exceeds the redeemers voucher balance, the remaining amount must be paid by cash or any other payment method accepted by Albion.

  Albion does not take any responsibility for damage or data loss which may occur during transportation. Data backup by the customer is strongly recommended as Albion does not accept any responsibility for any data loss during the repair.

  The Customer warrants that any goods traded in by the Customer are the Customer’s absolute and unencumbered property and the Customer agrees that any such items will become the absolute property of Albion free from all charges, liens and encumbrances from the date on which Albion takes possession of the goods and until such time risk of loss, damage or deterioration to the goods shall remain with the Customer.

• These terms of use (together with the documents referred to in it) tell you (whether as a guest or a registered user) the terms of use on which you may make use of this website, which is owned and controlled by Albion Computers PLC (“our site”). Use of our site includes accessing, browsing, or registering to use our site.

  Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site.

  Some of the sections in these terms apply solely to consumers or businesses, these sections are marked as such, otherwise all terms apply to everyone who visits our site.

  By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

  If you do not agree to these terms of use, you must not use our site

  Who we are

  We are Albion Computers PLC (“We”, “Our” or “Us”). We are registered in England and Wales with company number 02043116. Our registered office is at 112 Strand, London, WC2R 0AG

  Applicable law

  If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

  If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

  Limitation of our liability

  Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

  To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

  We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

  We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

  We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

  If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

  If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes. If you do, our liability to you shall be limited as if you were a business user (see above) and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  Other applicable terms

  These terms of use refer to the following additional terms, which also apply to your use of our site include:

  • Our Privacy Policy, here, which sets out the terms on which we process any personal data we collect from you or that you provide to us. It also provides information about the cookies on our site. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our Acceptable Use Policy & Content Standards, here, which sets out how you can and cannot use our site, including the use of interactive features, our responsibilities to you, and the penalties for breaching the policy.
  • Any other agreements you enter into with us.

  Changes to our site

  We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

  We do not guarantee that our site, or any content on it, will be free from errors or omissions

  Accessing our site

  Our site is made available free of charge.

  We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

  You are responsible for making all arrangements necessary for you to have access to our site.

  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

  Your account and password

  If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

  We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

  If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us. 

  Intellectual property rights

  We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

  You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

  Our status and that of any identified contributors as the authors of content on our site must always be acknowledged.

  You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

  If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

  No reliance on information

  The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

  Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether expressed or implied, that the content on our site is accurate, complete or up-to-date.

  Viruses

  We do not guarantee that our site will be secure or free from bugs or viruses.

  You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

  You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.

  You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

  Linking to our site

  We allow links to our site to be shared via social media, provided that they comply with our Acceptable Use Policy and Content Standards included in these terms.

  Other than for social media use you must not:

  • establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • establish a link to our site in any website that is not owned by you.
  • frame our site on any other site, nor may you create a link to any part of our site other than the home page.

  We reserve the right to withdraw linking permission without notice.

  The website in which you are linking must comply in all respects with our Acceptable Use Policy and Content Standards.

  If you wish to make any use of content on our site other than that set out above, please contact us. 

  Third party links and resources in our site

  Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

  We have no control over the contents of those sites or resources and do not guarantee that those sites will adhere to our Acceptable Use Policy or Content Standards.

  Changes to these terms

  We may revise these terms of use or any policy referred to in them at any time by amending this page or that policy.

  Please check this page and our policies from time to time to take notice of any changes we made, as they are binding on you.

• The Albion guarantee gives you 2 years warranty cover from the purchase of your Mac, iPad or iPhone & Apple Watch

  During the first year, the device is also covered by the standard Apple warranty.

  What if your Mac, iPad or iPhone develops a fault?

  As an Apple Authorised Service Provider we are best placed to care for your device.

  In the unlikely event a hardware problem occurs, please visit your nearest Albion. The team will then diagnose the issue and if required, arrange for its onward transfer to our engineering team for repair or replacement.

  Any claims under this guarantee will require the serial number of the device and the original date of purchase from your receipt.

  What if we cannot repair the item?

  If we cannot repair the item we will replace it with an item of equivalent specification. If an item of equivalent specification is unavailable, we will work with you to seek a suitable settlement. We will always endeavour to find a resolution that you are satisfied with.

  What is not included?

  There are some specific exclusions from the guarantee:

  • Devices used commercially or purchased by a business or educational organisation.

  • Devices sold as clearance or ex-demo, unless explicitly stated.
  • Repair costs caused by external factors, such as computer viruses, faulty software (including the operating system), theft and weather.
  • Depleted or consumed batteries.
  • Accidental / deliberate damage. e.g. if the product is dropped or has liquid spilt onto it.
  • Cosmetic items, such as scratches, dents, corrosion or discolouration.
  • Any consequential loss suffered as a result of not being able to use the product, or any loss / replacement value over and above the purchase price of the original item.
  • Recovery and or compensation for data loss.
  • Issues that have resulted from the failure to follow the manufacturers operating instructions.
  • Shipping or transportation costs. Products must be returned to an Albion. We are unable to collect or return directly to a customer’s address.
  • Any work carried out by a 3rd party company cannot be charged back to Albion. Work carried out by a non Apple Authorised Service Provider will invalidate the guarantee. All faults must be reported and returned to Albion directly.
  • Free telephone technical support is not included in this guarantee. If you require assistance, please visit your nearest Albion Store. Chargeable support is available upon request.
  • After the first year, consumables such as external power chargers and cables are excluded from the Albion guarantee but may be covered by EU consumer law.
  • The guarantee is non-transferable and only covers devices bought from Albion Computers PLC in the UK.
  • This guarantee does not affect your statutory rights. 

We are not obliged to give refunds for non-faulty goods or goods that have been customer built or modified. 

Refunds can only be given under the following conditions:

• Condition of goods must be unopened and packaging pristine. 

• Apple Products must be returned with in 14 days of purchase and 3rd party goods with in 30 days of purchase. 

• All goods are subject to a 20% restocking fee.

• Software cannot be refunded once opened 

• iTunes gift cards cannot be returned under any circumstances.

• Due to hygiene reasons headphones, earphones, AirPods cannot be returned once opened. 

Faulty goods should be dealt with in accordance to our standard terms and conditions.

For faulty goods a customer may be offered a repair or replacement subject to the following conditions: 

• The goods will be inspected by an authorised persona and the fault must be identified as genuine and not caused by misuse or accidental damage.

•The goods must be returned with all packaging, accessories and product components, documents, cables etc. 

• Apple products must be returned with in 14 days of purchase and 3rd party goods within 30 days of purchase. after these time limits, goods will be repaired under the manufacturers warranty or outside of the warranty under our normal charge rates.  

Please note that returns policy is not valid for repairs, this includes but not limited to out of warranty whole until replacements, component repairs, iPhone, iPod, iPad, Beats & Mac repairs and is only valid for purchases made in our 10 retail stores and does not apply to items sold through our website. 

If you purchased from an Albion on the high-street and are unhappy please speak to the store manager in the first instance. If having spoken to the in-store manager and you are still not satisfied, please contact our head office team. Purchases from our online store should go webshop team.

Customer Service Team: customerservice@albion.co.uk
Webshop Team: webshop@albion.co.uk

Klarna payment information

Pay in 3 and Klarna Financing may be shown at checkout, depending on your order and Klarna’s eligibility decision. The actual payment plan, any interest or fees, and the full agreement are shown before you accept it. Read those terms carefully.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.

What options are available?
Split your purchase into 3 interest-free instalments with Klarna.

Pay in 3 is available on eligible baskets under £250. Klarna takes these from your account: the first when you place your order, then 30 and 60 days later.

Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. Subject to status. Ts&Cs and late fees apply.

Choose Klarna Financing and spread the cost over 12 to 48 months. Interest rates vary, and in some cases a deposit may be required. Your rate, any deposit and your monthly repayments are shown before you accept, and repayments are collected by Direct Debit.

Borrowing more than you can afford, or paying late, may make it harder to get credit in the future.

Credit subject to status. Representative [9.90]% APR (fixed).

How do I apply?
Add your items to your basket and choose Klarna at checkout if it appears. The application takes place without leaving our website. Klarna decides whether to offer you a payment plan. You must be at least 18 and meet Klarna’s UK residency and eligibility requirements. Klarna will carry out a credit search, which is explained in the application and agreement.

Is my payment information safe?
Your payment details are processed securely by Klarna. Albion Computers does not receive or store your card or bank details.

How do I see or change my payment plan?
Use the Klarna app or Klarna’s customer service at https://www.klarna.com/uk/customer-service/. Repayments, due dates and any consequences of a missed payment are governed by your Klarna agreement.

What if my goods are delayed or returned?
Contact Albion at webshop@albion.co.uk about delivery or a return. We will tell Klarna when a cancellation or return is processed. Continue to check your Klarna account for payment obligations until Klarna confirms the adjustment. Refunds are usually processed within 5 business days of Klarna being notified. Contact Klarna directly about its payment schedule or account.
For the current Klarna customer terms, see https://www.klarna.com/uk/terms-and-conditions/.

Regulatory status
Albion Computers PLC, 112 Strand, London WC2R 0AG, is authorised and regulated by the Financial Conduct Authority (“FCA”) (FCA FRN 722889) and acts as a credit intermediary and not a lender, offering credit products provided exclusively by Klarna Financial Services UK Limited (company number 14290857), which is authorised and regulated by the FCA for carrying out regulated consumer credit activities (firm reference number 987889), and for the provision of payment services under the Electronic Money Regulations 2011 (firm reference number 1021834). Finance is only available to permanent UK residents aged 18+, subject to status, T&Cs apply. Klarna.com/uk/terms-and-conditions.

For frequantly asked questions, please view our  Online Shop FAQs